Apple Inc. is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. Its hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, the Apple Watch smartwatch, and the Apple TV digital media player. Apple’s consumer software includes the macOS and iOS operating systems, the iTunes media player, the Safari web browser, and the iLife and iWork creativity and productivity suites. Its online services include the iTunes Store, the iOS App Store and Mac App Store, and iCloud. Apple was founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in April 1976 to develop and sell personal computers. It was incorporated as Apple Computer, Inc. in January 1977, and was renamed as Apple Inc. in January 2007 to reflect its shifted focus toward consumer electronics. Apple (NASDAQ: AAPL) joined the Dow Jones Industrial Average in March 2015. Apple is the world’s largest information technology company by revenue, the world’s largest technology company by total assets, and the world’s second-largest mobile phone manufacturer. In November 2014, in addition to being the largest publicly traded corporation in the world by market capitalization, Apple became the first U.S. company to be valued at over US$700 billion. The company employs 115,000 permanent full-time employees as of July 2015 and maintains 478 retail stores in seventeen countries as of March 2016. It operates the online Apple Store and iTunes Store, the latter of which is the world’s largest music retailer. There are over one billion actively used Apple products worldwide as of March 2016. Apple’s worldwide annual revenue totaled $233 billion for the fiscal year ending in September 2015. This revenue generation accounts for approximately 1.25% of the total United States GDP. The company enjoys a high level of brand loyalty and, according to Interbrand’s annual Best Global Brands report, has been the world’s most valuable brand for 3 years in a row, with a valuation in 2015 of $170.3 billion. The corporation receives significant criticism regarding the labor practices of its contractors and its environmental and business practices, including the origins of source materials.
In August 2016, after a three-year investigation by the EU’s competition commissioner that concluded that Apple received “illegal state aid” from Ireland, the EU ordered Apple to pay 13 billion euros ($14.5 billion), plus interest, in unpaid taxes.
Apple Computer, Inc. is largely responsible for the enormous growth of the personal computer industry in the 20th century. The introduction of the Macintosh line of personal computers in 1984 established the company as an innovator in industrial design whose products became renowned for their intuitive ease of use. Though battered by bad decision-making during the 1990s, Apple continues to exude the same enviable characteristics in the 21st century that catapulted the company toward fame during the 1980s. The company designs, manufactures, and markets personal computers, software, and peripherals, concentrating on lower-cost, uniquely designed computers such as iMAC and Power Macintosh models.
Apple was founded in April 1976 by Steve Wozniak, then 26 years old, and Steve Jobs, 21, both college dropouts. Their partnership began several years earlier when Wozniak, a talented, self-taught electronics engineer, began building boxes that allowed him to make long-distance phone calls for free. The pair sold several hundred such boxes. In 1976 Wozniak was working on another box–the Apple I computer, without keyboard or power supply–for a computer hobbyist club. Jobs and Wozniak sold their most valuable possessions, a van and two calculators, raising $1,300 with which to start a company. A local retailer ordered 50 of the computers, which were built in Jobs’s garage. They eventually sold 200 to computer hobbyists in the San Francisco Bay area for $666 each. Later that summer, Wozniak began work on the Apple II, designed to appeal to a greater market than computer hobbyists. Jobs hired local computer enthusiasts, many of them still in high school, to assemble circuit boards and design software. Early microcomputers had usually been housed in metal boxes. With the general consumer in mind, Jobs planned to house the Apple II in a more attractive modular beige plastic container. Jobs wanted to create a large company and consulted with Mike Markkula, a retired electronics engineer who had managed marketing for Intel Corporation and Fairchild Semiconductor. Chairman Markkula bought one-third of the company for $250,000, helped Jobs with the business plan, and in 1977 hired Mike Scott as president. Wozniak worked for Apple full time in his engineering capacity. Jobs recruited Regis McKenna, owner of one of the most successful advertising and public relations firms in Silicon Valley, to devise an advertising strategy for the company. McKenna designed the Apple logo and began advertising personal computers in consumer magazines. Apple’s professional marketing team placed the Apple II in retail stores, and by June 1977, annual sales reached $1 million. It was the first microcomputer to use color graphics, with a television set as the screen. In addition, the Apple II expansion slot made it more versatile than competing computers.
The earliest Apple IIs read and stored information on cassette tapes, which were unreliable and slow. By 1978 Wozniak had invented the Apple Disk II, at the time the fastest and cheapest disk drive offered by any computer manufacturer. The Disk II made possible the development of software for the Apple II. The introduction of Apple II, with a user manual, at a consumer electronics show signaled that Apple was expanding beyond the hobbyist market to make its computers consumer items. By the end of 1978, Apple was one of the fastest-growing companies in the United States, with its products carried by over 100 dealers. In 1979 Apple introduced the Apple II+ with far more memory than the Apple II and an easier startup system, and the Silentype, the company’s first printer. VisiCalc, the first spreadsheet for microcomputers, was also released that year. Its popularity helped to sell many Apple IIs. By the end of the year sales were up 400 percent from 1978, at over 35,000 computers. Apple Fortran, introduced in March 1980, led to the further development of software, particularly technical and educational applications.
In December 1980, Apple went public. Its offering of 4.6 million shares at $22 each sold out within minutes. A second offering of 2.6 million shares quickly sold out in May 1981. Meanwhile Apple was working on the Apple II’s successor, which was intended to feature expanded memory and graphics capabilities and run the software already designed for the Apple II. The company, fearful that the Apple II would soon be outdated, put time pressures on the designers of the Apple III, despite the fact that sales of the Apple II more than doubled to 78,000 in 1980. The Apple III was well received when it was released in September 1980 at $3,495, and many predicted it would achieve its goal of breaking into the office market dominated by IBM. However, the Apple III was released without adequate testing, and many units proved to be defective. Production was halted and the problems were fixed, but the Apple III never sold as well as the Apple II. It was discontinued in April 1984. The problems with the Apple III prompted Mike Scott to lay off employees in February 1981, a move with which Jobs disagreed. As a result, Mike Markkula became president and Jobs chairman. Scott was named vice-chairman shortly before leaving the firm. Despite the problems with Apple III, the company forged ahead, tripling its 1981 research and development budget to $21 million, releasing 40 new software programs, opening European offices, and putting out its first hard disk. By January 1982, 650,000 Apple computers had been sold worldwide. In December 1982, Apple became the first personal computer company to reach $1 billion in annual sales. The next year, Apple lost its position as chief supplier of personal computers in Europe to IBM, and tried to challenge IBM in the business market with the Lisa computer. Lisa introduced the mouse, a hand-controlled pointer, and displayed pictures on the computer screen that substituted for keyboard commands. These innovations come out of Jobs’s determination to design an unintimidating computer that anyone could use. Unfortunately, the Lisa did not sell as well as Apple had hoped. Apple was having difficulty designing the elaborate software to link together a number of Lisas and was finding it hard to break IBM’s hold on the business market. Apple’s earnings went down and its stock plummeted to $35, half of its sale price in 1982. Mike Markkula had viewed his presidency as a temporary position, and in April 1983, Jobs brought in John Sculley, formerly president of Pepsi-Cola, as the new president of Apple. Jobs felt the company needed Sculley’s marketing expertise.
1984 Debut of the Macintosh
The production division for Lisa had been vying with Jobs’s Macintosh division. The Macintosh personal computer offered Lisa’s innovations at a fraction of the price. Jobs saw the Macintosh as the ‘people’s computer’–designed for people with little technical knowledge. With the failure of the Lisa, the Macintosh was seen as the future of the company. Launched with a television commercial in January 1984, the Macintosh was unveiled soon after, with a price tag of $2,495 and a new 3-inch disk drive that was faster than the 5-inch drives used in other machines, including the Apple II. Apple sold 70,000 Macintosh computers in the first 100 days. In September 1984 a new Macintosh was released with more memory and two disk drives. Jobs was convinced that anyone who tried the Macintosh would buy it. A national advertisement offered people the chance to take a Macintosh home for 24 hours, and over 200,000 people did so. At the same time, Apple sold its two millionth Apple II. Over the next six months Apple released numerous products for the Macintosh, including a laser printer and a hard drive. Despite these successes, Macintosh sales temporarily fell off after a promising start, and the company was troubled by internal problems. Infighting between divisions continued, and poor inventory tracking led to overproduction. Although Jobs had originally been a strong supporter of Sculley, Jobs eventually decided to oust Sculley; Jobs, however, lost the ensuing showdown. Sculley reorganized Apple in June 1985 to end the infighting caused by the product-line divisions, and Jobs, along with several other Apple executives, left the company in September. They founded a new computer company, NeXT Incorporated , which would later emerge as a rival to Apple in the business computer market. The Macintosh personal computer finally moved Apple into the business office market. Corporations saw its ease of use as a distinct advantage. It was far cheaper than the Lisa and had the necessary software to link office computers. In 1986 and 1987 Apple produced three new Macintosh personal computers with improved memory and power. By 1988, over one million Macintosh computers had been sold, with 70 percent of sales to corporations. Software was created that allowed the Macintosh to be connected to IBM-based systems. Apple grew rapidly; income for 1988 topped $400 million on sales of $4.07 billion, up from income of $217 million on sales of $1.9 billion in 1986. Apple had 5,500 employees in 1986 and over 14,600 by the early 1990s.
In 1988, Apple management had expected a worldwide shortage of memory chips to worsen. They bought millions when prices were high, only to have the shortage end and prices fall soon after. Apple ordered sharp price increases for the Macintosh line just before the Christmas buying season, and consumers bought the less expensive Apple line or other brands. In early 1989, Apple released significantly enhanced versions of the two upper-end Macintosh computers, the SE and the Macintosh II, primarily to compete for the office market. At the same time IBM marketed a new operating system that mimicked the Macintosh’s ease of use. In May 1989 Apple announced plans for its new operating system, System 7, which would be available to users the next year and allow Macintoshes to run tasks on more than one program simultaneously. Apple was reorganized in August 1988 into four operating divisions: Apple USA, Apple Europe, Apple Pacific, and Apple Products. Dissatisfied with the changes, many longtime Apple executives left. In July 1990, Robert Puette, former head of Hewlett-Packard’s personal computer business, became head of the Apple USA division. Sculley saw the reorganization as an attempt to create fewer layers of management within Apple, thus encouraging innovation among staff. Analysts credit Sculley with expanding Apple from a consumer and education computer company to a business computer company, one of the biggest and fastest-growing corporations in the United States. Competition in the industry of information technology involved Apple in a number of lawsuits. In December 1989 for instance, the Xerox Corporation, in a $150 million lawsuit, charged Apple with unlawfully using Xerox technology for the Macintosh software. Apple did not deny borrowing from Xerox technology but explained that the company had spent millions to refine that technology and had used other sources as well. In 1990 the court found in favor of Apple in the Xerox case. Earlier, in March 1988, Apple had brought suits against Microsoft and Hewlett-Packard, charging copyright infringement. Four years later, in the spring of 1992, Apple’s case was dealt a severe blow in a surprise ruling: copyright protection cannot be based on ‘look and feel’ (appearance) alone; rather, ‘specific’ features of an original program must be detailed by developers for protection.
Mismanagement–Crippling an Industry Giant: 1990s
Apple entered the 1990s well aware that the conditions that made the company an industry giant in the previous decade had changed dramatically. Management recognized that for Apple to succeed in the future, corporate strategies would have to be reexamined.
Apple had soared through the 1980s on the backs of its large, expensive computers, which earned the company a committed, yet relatively small following. Sculley and his team saw that competitors were relying increasingly on the user-friendly graphics that had become the Macintosh signature and recognized that Apple needed to introduce smaller, cheaper models, such as the Classic and LC, which were instant hits. At a time when the industry was seeing slow unit sales, the numbers at Apple were skyrocketing. In 1990, desktop Macs accounted for 11 percent of the PCs sold through American computer dealers. In mid-1992, the figure was 19 percent. But these modestly priced models had a considerably smaller profit margin than their larger cousins. So even if sales took off, as they did, profits were threatened. In a severe austerity move, Apple laid off nearly ten percent of its workforce, consolidated facilities, moved production plants to areas where it was cheaper to operate, and drastically altered its corporate organizational chart. The bill for such forward-looking surgery was great, however, and in 1991 profits were off 35 percent. But analysts said that such pitfalls were expected, indeed necessary, if the company intended to position itself as a leaner, better-conditioned fighter in the years ahead. Looking ahead is what analysts say saved Apple from foundering. In 1992, after the core of the suit that Apple had brought against Microsoft and Hewlett-Packard was dismissed, industry observers pointed out that although the loss was a disappointment for Apple, the company wisely had not banked on a victory. They credited Apple’s ambitious plans for the future with quickly turning the lawsuit into yesterday’s news. In addition to remaining faithful to its central business of computer making–the notebook PowerBook series, released in 1991, garnered a 21 percent market share in less than six months–Apple intended to ride a digital wave into the next century. The company geared itself to participate in a revolution in the consumer electronics industry, in which products that were limited by a slow, restrictive analog system would be replaced by faster, digital gadgets on the cutting edge of telecommunications technology. Apple also experimented with the interweaving of sound and visuals in the operations of its computers.
For Apple, the most pressing issue of the 1990s was not related to technology, but concerned capable and consistent management. The company endured tortuous failures throughout much of the decade, as one chief executive officer after another faltered miserably. Scully was forced out of his leadership position by Apple’s board of directors in 1993. His replacement, Michael Spindler, broke tradition by licensing Apple technology to outside firms, paving the way for ill-fated Apple clones that ultimately eroded Apple’s profits. Spindler also oversaw the introduction of the Power Macintosh line in 1994, an episode in Apple’s history that typified the perception that the company had the right products but not the right people to deliver the products to the market. Power Macintosh computers were highly sought after, but after overestimating demand for the earlier release of its PowerBook laptops, the company grossly underestimated demand for the Power Macintosh line. By 1995, Apple had $1 billion worth of unfilled orders, and investors took note of the embarrassing miscue. In a two-day period, Apple’s stock value plunged 15 percent. After Spindler’s much-publicized mistake of 1995, Apple’s directors were ready to hand the leadership reins to someone new. Gil Amelio, credited with spearheading the recovery of National Semiconductor, was named chief executive officer in February 1996, beginning another notorious era of leadership for the beleaguered Cupertino company. Amelio cut Apple’s payroll by a third and slashed operating costs, but drew a hail of criticism for his compensation package and his inability to relate to Apple’s unique corporate culture. Apple’s financial losses, meanwhile, mounted, reaching $816 million in 1996 and a staggering $1 billion in 1997. The company’ stock, which had traded at more than $70 per share in 1991, fell to $14 per share. Its market share, 16 percent in the late 1980s, stood at less than four percent. Fortune magazine offered its analysis, referring to Apple in its March 3, 1997 issue as ‘Silicon Valley’s paragon of dysfunctional management.’
Amelio was ousted from the company in July 1997, but before his departure a significant deal was concluded that brought Apple’s savior to Cupertino. In December 1996, Apple paid $377 million for NeXT, a small, $50-million-in-sales company founded and led by Steve Jobs. Concurrent with the acquisition, Amelio hired Jobs as his special advisor, marking the return of Apple’s visionary 12 years after he had left. In September 1997, two months after Amelio’s exit, Apple’s board of directors named Jobs interim chief executive officer. Apple’s recovery occurred during the ensuing months. Jobs assumed his responsibilities with the same passion and understanding that had made Apple one of the greatest success stories in business history. He immediately discontinued the licensing agreement that spawned Apple clones. He eliminated 15 of the company’s 19 products, withdrawing Apple’s involvement in making printers, scanners, portable digital assistants, and other peripherals. From 1997 forward, Apple would focus exclusively on desktop and portable Macintoshes for professional and consumer customers. Jobs closed plants, laid off thousands of workers, and sold stock to rival Microsoft Corporation, receiving a cash infusion of $150 million in exchange. Apple’s organizational hierarchy underwent sweeping reorganization as well, but the most visible indication of Jobs’s return was unveiled in August 1998. Distressed by his company’s lack of popular computers that retailed for less than $2,000, Jobs tapped Apple’s resources and, ten months after the project began, unveiled the massively successful iMAC, a sleek and colorful computer that embodied Apple’s skill in design and functionality.
Because of Jobs’s restorative efforts, Apple exited the 1990s as a pared-down version of its former self, but, importantly, a profitable company once again. Annual sales, which totaled $11.5 billion in 1995, stood at $5.9 billion in 1998, from which the company recorded a profit of $309 million. In 1999, sales grew a modest 3.2 percent, but the newfound health of the company was evident in a 94 percent gain in net income, as Apple’s profits swelled to $601 million. Further, Apples’ stock mustered a remarkable rebound, climbing 140 percent to $99 per share in 1999. By the decade’s end, ‘interim’ was dropped from Jobs’s corporate title, signaling Jobs’s return on a permanent basis and fueling optimism that Apple could look forward to a decade of vibrant and consistent growth. In the year 2000 Steve Jobs announced that he would become the new CEO of the company and Mitch Mandich who was the former chief sales executive announced that he would be stepping down as well as the announcement of upcoming products and upgrades are provided such as the PowerMac Cube. Apples success continued with the launch of the PowerBook G4 in 2001 which included a series of Notebook home computers. Another great milestone for Apple INC. in 2001 was the launch of the popular iPod which is a small handheld media player. 2001 was the launch year for the OS x operating system. Another important milestone in 2001 was the licensing of Amazonâ€™s 1 Click.
In 2002 Apple teamed up with Sun and Ericsson and the former Vice President of Education John Couch returned as well. Other notable advancements for Apple in 2002 were the acquisition of Magic, a music software company as well as the FireWire Company and the announcement that their retail stores would soon be expanding to include overseas locations. Apple was awarded an Emmy for technology in 2002 and there was also an announcement that Larry Ellison would be resigning form the board. The CEO, Steve Jobs underwent surgery in 2003 for pancreatic cancer. The new ad campaign which features the musical band U2 was launched in 2004. One of the most exciting advancements of Apple in 2004 was the opening of the iTunes store. A new version of the iPod was also introduced in 2004 and featured the 4th generation iPod as well as the unveiling of the video iPod. In 2005 the release of the IPod Nano was successfully launched and Jeff Raskin who was the computer interface expert for Apple Computers Inc. at the time died from cancer. Further advancements and events in 2005 include the acquisition of Schema Soft as well as the switch to the use of Intel processor chips in Apple products. The success of Apply Computers was apparent with the download of more than one million videos within three weeks of the launch of the Video iPod.
In 2006 Avie Tevanian who was the software development leader for Apple announces his resignation and the announcement of the computer take bake program was also a buzz. The popular MacBook Pro line was also introduced in 2006 and offered a line of portable computers to consumers. Although Apple was already a leader in technology, the release of the iPhone in 2007 brought the company great gains and opened up a whole new world for users due to the sleek interface with a single button that featured a touch screen and virtual keyboard as well as the introduction of Apple TV and the iPod touch which was very similar to the iPhone without the telephone capabilities featuring wireless capabilities. In 2008 the App Store was unveiled as an iTunes update and featured small applications which could be easily downloaded to your iPhone or iPod. These applications included everything from games to business and social tools. The MacBook air was also released in 2008. 2009 brought some problems for the company when CEO Steve Jobs had to take a leave of absence from the company due to health reasons. After a liver transplant he returned to work that same year.
Later in 2009 the iPhone 3GS was released as the new version of the original iPhone and sales for their iPod reached more than $200 million. In 2012 Cooks who filled in for Jobs during his medical leave was awarded bonus of $22 million dollars for his outstanding leadership during Jobsâ€™ leave of absence in which time Appleâ€™s stock prices increased by almost 70%. In 2010 the new iPad was also launched which features a large 10â€ touchscreen. It quickly claimed more than 80% of the tablet market by the end of the year.Music from the British band The Beatles became available on iTunes after much debate.
In 2011 the announcement was made that Jobs would take an additional medical leave of absence. The iPhone was now available through Verizon wireless which ended the monopoly which AT&T had with the iPhone due to the expiration of the contract giving AT&T exclusive rights to the sales of the iPhone in the United States. The IPad 2 and iPhone 4 Pro were also introduced in 2011 which offered new innovative features and a more streamlined and sleek design and style. 2011 also brought the launch of the iPhone 4S in October with the introduction of Siri – is a voice control friend which will quickly provide maps, directions, phone calls, and other features by verbal request. Four million units were sold within the first few weeks of release.
2012 brought the release of the release of the new iPhone five in September with more than 5 million being sold within the first 3 days of the release and caused a backorder and delay in shipment because the company did not anticipate the demand.